Returns & Complaints

The Customer who is also a Consumer and who concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate statement within fourteen days. Sending the statement before the deadline is sufficient.

The statement may be sent by e-mail to: contact@triples.pl or in writing via the return form to: DEL-FINA ul. Lipkowska 92, Truskaw 05-080 Izabelin.

The Consumer may use the model withdrawal form provided by the Seller. The withdrawal form is available below.

In the event of withdrawal, the contract is considered void and the consumer is released from all obligations. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management.

The Seller shall refund the amount paid by the consumer (including the Product price and the cost of the cheapest delivery method) within 14 days of the consumer's withdrawal, using the same payment method, unless the consumer indicates otherwise.

The cost of returning the Product by the Consumer is not refunded.

The fourteen-day period in which the consumer may withdraw runs from the date of receipt of the Product by the Consumer.

Upon receiving the withdrawal statement, the Seller will confirm receipt by sending a confirmation to the consumer's e-mail address.

The Seller is liable to the Customer for lack of conformity of the Product with the Sales Agreement, existing at the time of delivery and revealed within two years of delivery.

If the Product is non-conforming with the Sales Agreement, the Customer may demand repair or replacement, or submit a statement on price reduction or withdrawal from the agreement.

Repair or replacement should be carried out within a reasonable time, without excessive inconvenience, at the Seller's expense.

Complaints should be submitted by e-mail to: contact@triples.pl. When possible, please also deliver the Product for assessment. The Seller will respond within 14 days.

We recommend including as much information as possible in the complaint description, in particular the type and date of the issue and contact details — this will facilitate and speed up the processing of the complaint.

Withdrawal is not possible in the cases referred to in Art. 38 of the Act of 30 May 2014 on consumer rights, including:

• services fully performed with the express consent of the consumer, who was informed before the start of the service that after its completion they would lose the right to withdraw;
• products whose price or remuneration depends on fluctuations in the financial market beyond the entrepreneur's control, which may occur before the withdrawal deadline;
• non-prefabricated products manufactured to the consumer's specifications or serving to satisfy their individual needs.

In the event of withdrawal, the Consumer shall be liable for any decrease in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product, including wearing and using it.

If the value of the Product has decreased, the Seller shall inform the Consumer of the amount of compensation, sending a statement together with the product receipt protocol detailing the damage and compensation amount.

The Seller reserves the right to deduct the compensation for the decrease in value from the amount refunded to the Consumer. The Seller may withhold the refund until the Product is received or proof of return is provided — whichever comes first.