Terms of Service

The Customer who is also a Consumer and who concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate statement within fourteen days. Sending the statement before the deadline is sufficient. The statement may be sent by e-mail to: contact@triples.pl or in writing via the return form to: DEL-FINA ul. Lipkowska 92, Truskaw 05-080 Izabelin.

The Consumer may use the model withdrawal form provided by the Seller. The withdrawal form is available in the "Returns & Complaints" tab.

In the event of withdrawal, the contract is considered void and the consumer is released from all obligations. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management.

The Seller shall refund the amount paid by the consumer (including the Product price and the cost of the cheapest delivery method) within 14 days of the consumer's withdrawal, using the same payment method, unless the consumer indicates otherwise.

The cost of returning the Product is not refunded.

The fourteen-day period in which the consumer may withdraw runs from the date of receipt of the Product.

Withdrawal is not possible in the cases referred to in Art. 38 of the Act of 30 May 2014 on consumer rights, including:

• services fully performed with express consumer consent;
• products whose price depends on financial market fluctuations;
• non-prefabricated products made to consumer specifications.

The Consumer is liable for any decrease in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product.

The Online Store available at www.triplesofficial.pl is operated by Aleksandra Kasprowiak under the business name TRIPLÉS OFFICIAL Aleksandra Kasprowiak, ul. Przasnyska 9/121, 01-756 Warsaw. NIP: 5253001452, REGON: 528478431, registered in the Central Register of Economic Activity, e-mail: contact@triples.pl.

These Terms are addressed to both consumers and entrepreneurs using the Online Store (except for Chapter 9, which applies only to entrepreneurs). The provisions of these Terms are not intended to exclude or limit any consumer rights under mandatory provisions of law.

The controller of personal data processed in connection with these Terms is the Service Provider ("Controller"). Personal data are processed for the purposes and to the extent indicated in the Privacy Policy and Chapter 6 of these Terms.

Definitions

BUSINESS DAY

Monday to Friday, excluding public holidays.

REGISTRATION FORM

A form available in the Online Store enabling the creation of an Account.

ORDER FORM

An Electronic Service, an interactive form available in the Online Store enabling the placement of an Order.

CUSTOMER

A natural person with full legal capacity (CONSUMER); a legal person or an organizational unit without legal personality (ENTREPRENEUR) that has concluded or intends to conclude a Sales Agreement with the Seller.

CIVIL CODE

The Civil Code Act of 23 April 1964.

GDPR

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

ACCOUNT

An Electronic Service, a set of resources in the Service Provider's IT system marked with an individual name (login) and password.

DURABLE MEDIUM

A material or tool allowing the Customer or the Seller to store and reproduce information in an unchanged form.

NEWSLETTER

An Electronic Service, an electronic distribution service enabling subscribers to automatically receive subsequent editions of the newsletter.

PRODUCT

A movable item available in the Online Store that is the subject of the Sales Agreement.

TERMS

These terms of the Online Store.

PRIVACY POLICY

A document available in the "Privacy Policy" tab containing detailed information on the processing of personal data.

ONLINE STORE

The Online Store available at www.triplesofficial.pl.

SELLER / SERVICE PROVIDER

Aleksandra Kasprowiak under the business name TRIPLÉS OFFICIAL Aleksandra Kasprowiak, ul. Przasnyska 9/121, 01-756 Warsaw. NIP: 5253001452, REGON: 528478431, e-mail: contact@triples.pl.

SALES AGREEMENT

A Product sales agreement concluded between the Customer and the Seller via the Online Store.

ELECTRONIC SERVICE

A service comprising the Account, Order Form, and Newsletter, provided electronically by the Service Provider.

ORDER

A declaration of intent by the Customer made via the Order Form, aimed directly at concluding a Sales Agreement.

The following Electronic Services are available in the Online Store:

Account — use of the Account is possible after completing the Registration Form, accepting all mandatory statements, and clicking "Register". The following data are required: e-mail address. After creating the Account, you can add your name, surname, password, address, and phone number.

Order Form — use begins when a Product is added to the electronic cart. Placing an Order requires: (1) completing the Order Form with personal data, (2) selecting a payment method, (3) accepting mandatory statements, (4) clicking "Buy and Pay", and (5) receiving confirmation by e-mail.

Newsletter — activated after providing an e-mail address and clicking "Subscribe" on the Store's website, and confirming the subscription.

Use of Electronic Services is free of charge. The Account and Newsletter are provided for an indefinite period. The Order Form is single-use and ends upon placing an Order.

The User is obliged to use the Online Store in accordance with the law and good practices, with respect for personal rights and intellectual property rights of third parties. The User is obliged to provide factual data and is prohibited from providing unlawful content.

Product information on the Online Store constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.

The Product price shown on the Store's website is given in Polish zlotys and includes all components, including VAT and customs duties. The price does not include delivery and payment costs.

The Product price is binding at the time the Customer places the Order. This price will not change regardless of any subsequent price changes.

To conclude a Sales Agreement, the Customer must first place an Order. After placing the Order, the Seller immediately confirms receipt and accepts the Order for processing — at this point the Sales Agreement is concluded. The Seller also sends confirmation to the Customer's e-mail address.

The primary currency of the Online Store is Polish zloty (PLN). Before placing an Order, the Buyer may select PLN or EUR. EUR prices are based on exchange rates applied by the payment operator.

All prices are gross and include VAT. The final charge may differ due to exchange rates applied by the Buyer's bank or payment operator.

Prices do not include delivery costs, which depend on the chosen delivery method. The total cost is shown in the Cart before placing the Order.

Payment methods: quick online transfer (PayU, Przelewy24), BLIK, PayPal, PayPo, Apple Pay, credit/debit card. If payment is not received within 1 hour, the Order may be automatically cancelled.

Delivery

Available delivery methods: courier service, personal collection. Free delivery within Poland for orders of 500 PLN or more. Personal collection is available after prior arrangement via contact@triples.pl.

Delivery costs in Poland:

• DPD Courier — 2–3 business days — 16 PLN
• InPost Parcel Lockers — 2–3 business days — 16 PLN

Within the EU:

• DHL Courier — 3–6 business days — 25 EUR
• DHL Courier (Germany, Czech Republic) — 3–5 business days — 17 EUR

Please note that delivery times may be longer during sale periods.

Providing personal data when creating an Account or placing an Order is voluntary. However, concluding and performing a Sales Agreement is not possible without providing personal data.

The legal basis for processing personal data includes the Act of 18 July 2002 on the provision of electronic services and GDPR.

Data may be used for: (1) fulfilling Orders and Sales Agreements, (2) providing Electronic Services, (3) record-keeping, (4) contacts related to Orders, (5) statistical analysis, (6) marketing campaigns (with consent), (7) tax purposes.

Data may be transferred to: (1) delivery providers, (2) payment processors, (3) mailing/newsletter service providers, (4) government authorities as required by law.

The Customer has the right to: access, rectify, delete, restrict processing, transfer data, object to processing, and withdraw consent at any time — under the terms specified in GDPR.

To exercise these rights, contact: contact@triples.pl.

Any person whose data is processed may file a complaint with the supervisory authority: the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw).

The Service Provider and the User may terminate the Electronic Service agreement at any time by mutual agreement.

The User may terminate the agreement without giving reasons by sending a statement to contact@triples.pl.

Complaints regarding Product non-conformity

The Seller is liable to the Customer for lack of conformity of the Product with the Sales Agreement, existing at the time of delivery and revealed within two years of delivery.

If the Product is non-conforming, the Customer may demand repair or replacement, or submit a statement on price reduction or withdrawal from the agreement.

Repair or replacement should be carried out within a reasonable time, without excessive inconvenience, at the Seller's expense.

Complaints should be submitted to: contact@triples.pl. The Seller will respond within 14 days.

The Consumer who concluded a distance contract may withdraw within fourteen days without giving reasons. The statement may be sent by e-mail to contact@triples.pl.

In the event of withdrawal, the Seller refunds the amount paid (including the cheapest delivery cost) within 14 days, using the same payment method. The cost of returning the Product is borne by the Consumer.

The fourteen-day period runs from the date of Product receipt for Sales Agreements, and from the date of concluding the agreement for Electronic Services.

The Consumer is liable for any decrease in the value of the Product resulting from use beyond what is necessary to establish its nature, characteristics and functioning.

The Seller may withhold the refund until the Product is received or proof of return is provided.

This section applies exclusively to Customers who are Entrepreneurs.

The Seller may limit available payment methods, including requiring prepayment. The Entrepreneur must fulfil their obligation under the Sales Agreement within 7 days of its conclusion.

Products remain the Seller's property until the full price and delivery costs are paid.

The Seller's liability towards Entrepreneurs is limited to the price paid and delivery costs under the Sales Agreement. The Seller is not liable for lost profits.

Agreements concluded via the Online Store are governed by Polish law and concluded in the Polish language.

The Service Provider reserves the right to amend these Terms for important reasons, including changes in legislation or payment/delivery methods. The amended Terms are binding on the User provided the requirements of Art. 384 of the Civil Code are met.

Amendments will not affect rights acquired by Consumers before the amendments take effect, nor Orders already placed or Sales Agreements already concluded.

In matters not regulated by these Terms, the applicable provisions of Polish law shall apply, including the Civil Code, the Act on electronic services, and the Act on consumer rights.

Consumer disputes may be resolved through: (1) Permanent Consumer Arbitration Courts, (2) the EU ODR platform at ec.europa.eu/consumers/odr.

These Terms take effect on 23 May 2024.

As the owner of the Online Store and the Data Controller within the meaning of GDPR, I respect your right to privacy. This Privacy Policy describes the rules for processing personal data in the Online Store.

Chapter I — Customer Personal Data

The Controller of personal data is Aleksandra Kasprowiak under the business name TRIPLÉS OFFICIAL Aleksandra Kasprowiak, ul. Przasnyska 9/121, 01-756 Warsaw. NIP: 5253001452, REGON: 528478431, e-mail: contact@triples.pl.

Data may be used for: (1) fulfilling Orders and Sales Agreements, (2) providing Electronic Services, (3) record-keeping, (4) communications related to Orders, including commercial offers and Newsletters, (5) statistical analysis, (6) marketing campaigns, (7) tax purposes.

Data may be transferred to: delivery providers, payment processors, mailing and marketing service providers, and government authorities as required by law.

Data will be stored for the period necessary for the Controller to fulfil all obligations imposed by legal regulations.

Customers' rights under GDPR include: access, rectification, deletion, restriction, portability, objection, and withdrawal of consent.

Complaints may be filed with the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw).

Chapter II — Technical Matters

The Controller takes measures to ensure the proper level of privacy protection and data security. The Controller may use cookies to enable certain operations.

Chapter III — Commercial Information

Personal data will not be used for marketing purposes without express consent. Consent for commercial information may be withdrawn at any time by e-mailing contact@triples.pl.

Chapter IV — Account Deletion

The Customer may terminate the agreement or withdraw consent for data processing at any time by e-mailing contact@triples.pl. Termination results in Account deletion.

Chapter V — Contact

All questions regarding these Terms, the Privacy Policy and use of the Online Store should be directed to: contact@triples.pl.